Returns & Refunds Policy

Last Updated: 17/08/2025

This Refund & Return Policy applies to purchases made on www.thebludstudio.com. It forms part of our Terms & Conditions and is written specifically for print‑on‑demand production fulfilled by our manufacturing partners (including, without limitation, Printful).

Key principle: Every item is custom‑made when you order. We don’t hold stock. That means we don’t accept returns or exchanges for buyer’s remorse (e.g., wrong size, wrong design, changed mind). We gladly fix manufacturing problems.

1) What’s Covered vs. Not Covered

Issue Covered? Remedy
Misprint/Printing defect Yes Free reprint or refund (our choice)
Physical damage on arrival Yes Free reprint or refund (our choice)
Wrong item sent Yes Free reprint or refund
Lost in transit (carrier confirms/no movement beyond policy window) Yes Reprint or refund
Color variance vs. on-screen preview (minor) No Not a defect (see §4)
Slight size/trim tolerances No Not a defect (see §4)
Buyer’s remorse / changed mind No Not eligible
Wrong size, design, or address provided by customer No Not eligible (see §6)
Refused / unclaimed packages No Not eligible (see §7)

2) Claim Window & Deadlines

  • 30 days from the delivery date to report misprints, defects, damages, or wrong items.
  • For lost packages, contact us after the carrier’s expected delivery window has passed (and any partner waiting period), but no later than 30 days after the estimated delivery date shown in tracking.

Claims outside these windows may be denied.

3) How to File a Claim (Step‑by‑Step)

  1. Email support@thebludstudio.com with the subject “Order Issue—[Order #]” within the claim window.
  2. Include (a) order number, (b) description of the issue, (c) shipping address confirmation, and (d) clear photos:

    • For damage/defect: the full product, close‑ups of the issue, the outer packaging, the inside packaging, and the shipping label.
    • For the wrong item: the product received, the SKU/size tag/frame label, and the packing slip (if included).
    • For lost packages: a screenshot of the tracking page and any carrier correspondence.

We’ll review and reply within 2 business days with the next steps. If approved, we will arrange a reprint or a refund. In some cases, we may ask you to return the item (see §8).

4) Print & Production Tolerances (Not Defects)

  • Color Variance: Due to monitor settings, device color profiles, paper type, and inks, minor differences between digital previews and final prints are normal and not considered defects.
  • Size & Trim Tolerances: Industry‑standard tolerances (including small crop/trim variations) are expected and not defects.
  • Mockups: Lifestyle/mockup images may show frames, mats, or props for context; only items explicitly listed on the product page are included.

5) Remedies & Order Resolutions

  • Primary remedy is a reprint of the affected item(s). If a reprint is not feasible, we may issue a refund to the original payment method or store credit at our discretion.
  • Shipping fees are refundable only when we are at fault (e.g., misprint, wrong item). Expedited shipping upgrades are not refundable if production/shipping occurred within stated estimates.
  • If multiple items were ordered, only the affected item(s) are eligible for remedy.

6) Address Errors & Customer‑Provided Details

  • You are responsible for entering a complete and correct shipping address. Orders shipped to an incorrect/incomplete address supplied by you are not eligible for a refund/reprint.
  • If a package returns due to address issues, we can reship once you confirm the address and pay the reshipping cost.

7) Refused, Unclaimed, or Customs‑Rejected Packages

  • If the carrier returns a package as refused or unclaimed, or customs rejects it due to unpaid duties/taxes or prohibited import, it is not eligible for a refund.
  • A reship may be offered (case‑by‑case) upon payment of new shipping charges once the item is returned to our facility (if returnable in that lane).

8) Do We Require a Physical Return?

  • In many cases of defect or misprint, no physical return is required once photo evidence is verified.
  • If a return is required, you must first obtain written authorization (RMA) from us. Returns without an RMA may be disposed of or donated and will not be refunded.
  • Authorized returns are typically directed to our fulfillment partner’s return address (not our office). We’ll provide the correct return address and instructions in writing.

9) Lost, Delayed & Stolen After Delivery

  • Lost/Delayed: We follow the carrier/partner investigation window before declaring a package lost. If confirmed lost, we will reprint or refund.
  • Stolen After Delivery: If tracking shows “delivered,” we are not responsible for theft after delivery. Please check with neighbors/building management and file a police report where required. In some cases, we can offer a discounted reprint.

10) Exchanges

We do not offer direct exchanges. If you want a different size or design, please place a new order.

11) Refund Method & Timing

  • Approved refunds are issued to the original payment method.
  • Once processed on our side, banks/card issuers typically post funds within 5–10 business days. This timeframe may vary by institution and country.

12) Currency, Taxes & Promotions

  • Refunds are issued in the original transaction currency at the original price paid. We are not responsible for currency conversion differences or foreign transaction fees levied by your bank.
  • Discount codes and promotions are not reinstated once used. Refunds cannot exceed the amount paid after discounts.
  • Shipping, customs duties, and import taxes are non‑refundable unless the issue is our fault.

13) Abuse, Fraud & Chargebacks

  • We may refuse claims we reasonably believe to be fraudulent or abusive (e.g., repeated unsupported damage claims).
  • You agree to contact support@thebludstudio.com to resolve issues before initiating a chargeback. Unauthorized chargebacks will be contested with evidence of production, delivery, and communications.

14) Regional Consumer Rights (EU/UK/CA/US/IN)

  • EU/UK: The standard 14‑day withdrawal right for distance sales does not apply to custom‑made, on‑demand products once production starts. Your statutory rights regarding defective goods remain unaffected.
  • Canada/US/India: Mandatory consumer protections still apply where relevant; this policy does not limit non‑waivable rights.

15) Updates to this Policy

We may update this Policy from time to time. The version posted on our Website at the time you submit a claim will apply to that claim.

16) Contact

For order issues and claims, email support@thebludstudio.com.

Please include your order number in the subject line.